Zach Davidson

Where I’ve been

• 01WebflowProgram Support SpecialistProvided white-glove support to enterprise customers across 8 service areas and 61 support categories, resolving complex provisioning, billing, and account issues in collaboration with Finance and Product teams. Created self-serve guides and internal resources that reduced response times and made the customer experience more consistent.2019 - 2026
• 02OPSRCTechnology CoordinatorBuilt, designed, and maintained 94 school websites with custom code and graphics, and produced branded print and promotional materials. Also supported internal IT and managed the Litmos LMS, which issued more than 40,000 course completion certificates in under two years.2016 - 2019
• 03Unit LinerIT DirectorResolved hardware, software, and network issues across 60+ endpoints while maintaining the network, data center, and mail servers. Managed budgets, vendor contracts, and software licensing, and set the direction for future IT initiatives.2014 - 2016
• 04LGPSAssistant to the Technology DirectorHelped maintain the network across four fiber-connected campuses, including Active Directory, wireless, and endpoint support, while contributing to the district's technology planning. Helped modernize operations by setting up a new data center and playing an integral role in a 1:1 initiative covering two schools and 900 tablets, along with a migration to Google Apps for Education.2013 - 2014
• 05Grand CasinoVault SupervisorSupervised a team that verified and balanced vault and chip inventories, accurately accounting for up to $4 million per week. Also handled deposits and maintained spreadsheets tracking daily counts and totals.2006 - 2013